About Heartfelt Care Agency
Meet Sarah, the heart and soul behind Heartfelt Care Agency!
With over 20 years of experience in the home care industry, Sarah's journey began with caring for her own grandparents.
In this video, Sarah shares her inspiring story, from managing 24-hour care for her grandparents to founding Heartfelt Care Agency.
Learn about the Heartfelt Care Agency difference and how Sarah and her team are committed to providing a safe, secure, and comfortable environment for families across Los Angeles, Orange, and San Diego counties.
Our Mission
At Heartfelt Care Agency, we were founded on the belief that exceptional home care shouldn't be a privilege, it should be a standard. We saw gaps in the industry – unfair treatment of caregivers, lack of transparency, and ultimately, compromised client well-being.
That's why we're different. We're committed to changing lives by providing compassionate, top-quality care while fostering a supportive, respectful environment for our caregivers. We believe this two-pronged approach ensures our caregivers are empowered to deliver the love, dignity, and genuine connection our clients deserve.
Licensed, Bonded, and Insured
Caregiving by the Book
As a licensed, bonded, and insured California Home Care Organization, we adhere to the highest standards of quality, safety, and accountability. Our caregivers are employees of the company, and we take care of all payroll and tax responsibilities to ensure compliance with state regulations. Each caregiver undergoes a comprehensive background check at both local and nationwide levels to ensure the safety and security of our clients.
Our Approach to Care
Our Commitment to Your Well-Being
At Heartfelt Care Agency, we believe in empowering you to live your best life at home. Our compassionate caregivers provide tailored support to enhance your:
Independence
Maintain daily routines and activities safely.
Safety
Reduce fall risks and ensure a secure home environment.
Comfort
Assistance with personal care tasks for dignity and comfort.
Companionship
Meaningful social connection to combat loneliness.
Peace of Mind
For both you and your loved ones.
Meet the Owner
Sarah O’Connor, the dedicated founder and owner of Heartfelt Care Agency, brings over 20 years of invaluable experience in the home care industry.
Her journey in managing caregivers began when she took on the responsibility of arranging round-the-clock care to ensure the safety and well-being of her grandparents.
Over the years, Sarah gained extensive experience in hiring and managing caregivers, developing a deep understanding of the intricate details involved in providing high-quality home care services.
With meticulous attention to detail, Sarah immerses herself in learning the ins and outs of her clients’ routines, preferences, and needs, ensuring that every aspect of their care is tailored to their individual requirements.
Sarah's Story
A Vision for Exceptional Care
My passion for helping adults and seniors started over 30 years ago as I watched my grandparents struggle to live with their physical and mental disabilities. They raised me, so I saw all of this happening, and since they didn’t have close family to help them, I knew I had to step up and help them.
Over the next 10 years, I was in charge of hiring 24-hour caregivers to come and take care of them at home. There was a lot of trial and error, but I learned to understand the qualities of a competent caregiver.
In 2015, I took my experience hiring quality caregivers and transitioned to a full-time sales position with an Orange County home care agency.
It was a great experience working with so many families and helping them hire caretakers for their loved ones, but I felt that I could provide an even better service under my own caregiver agency.
I envisioned a home care agency that would provide not just assistance, but genuine companionship, support, and understanding to every client.
Heartfelt Care Agency is the culmination of decades of my personal and professional experience in the home care industry. I am very proud of the personalized services and caregivers we provide to families on a daily basis.
We at Heartfelt Care Agency are committed to providing a safe, secure, and comfortable environment to all our clients throughout Los Angeles, Orange, and San Diego counties.
I look forward to serving you and your family!
Take a Break and Leave the Care to Us!
Learn how you can start with just ONE HOUR care services. Contact us today for a Free Consultation!