Meet the Owner - Sarah O’Connor
Founder, Heartfelt Care Agency
With 20+ years in home care, Sarah O’Connor blends professional expertise with a personal mission rooted in caring for her own grandparents. That experience taught her what truly matters in caregiving—trust, compassion, and reliability.
After helping hundreds of families as a care advisor, Sarah founded Heartfelt Care Agency to offer something more personal. Today, she remains closely involved in every case, ensuring each client’s care plan is tailored to their daily routines and unique needs.
Serving families across Los Angeles, Orange, and San Diego counties, Sarah’s commitment is simple: care that feels like family.
Sarah’s Mission Behind Heartfelt Care Agency
When Sarah O’Connor founded Heartfelt Care Agency, it was with a clear purpose: to raise the standard of home care for everyone involved. She had seen too many families struggle to find quality care—and too many caregivers undervalued and overworked. For Sarah, that wasn’t acceptable.
Her mission is simple but powerful: to create a care experience where clients feel truly seen, supported, and respected—and where caregivers are treated with the same dignity they give every day. By nurturing both sides of the care relationship, Sarah ensures that compassion, connection, and quality are never compromised.
Hear Sarah's Story
Listen to Sarah tell how caring for her grandparents sparked a lifelong commitment to compassionate home care.
“I believe great care starts with great understanding. That’s why we take the time to truly get to know our clients. This isn’t just a business—it’s personal.”
— Sarah O’Connor
Sarah's Latest Blogs
When Father’s Day Becomes More Emotional Than Expected
Navigating Care for an Aging Father and Care Decisions for Elderly Parents Father’s Day is often associated with celebration, but for many adult children it becomes a moment of concern. Instead of focusing only on plans or gifts, you may find yourself quietly noticing changes in your father’s health, memory, or ability to manage daily…
Senior Fitness YouTube Channel List for Healthcare Professionals
A Practical Tool for Discharge Planning, Fall Prevention, and At-Home Recovery Support Access the Senior Fitness YouTube Channel List PDF For healthcare professionals involved in discharge planning and transitional care management, one of the most persistent challenges is not identifying what patients need, but ensuring they actually follow through once they return home. Patients may…
Home Care in Palos Verdes: A Complete Guide for Families
A Family Guide to Finding Safe and Reliable In Home Support Families in Palos Verdes often reach a moment where daily life starts to feel uncertain. A parent may be managing more slowly, small changes in memory become noticeable, or a recent fall makes the home feel less safe than it once did. These changes…
Licensed, Bonded, and Insured
Caregiving by the Book
Heartfelt Care Agency operates as a fully licensed, bonded, and insured California Home Care Organization. Driven by her commitment to safety, quality, and integrity, Sarah ensures that all caregivers are W-2 employees—meaning we handle payroll, taxes, and insurance in full compliance with state regulations. Every caregiver undergoes a rigorous background check at both local and national levels, reflecting Sarah’s unwavering dedication to the well-being and security of the families we serve.
Take a Break and Leave the Care to Us!
Learn how you can start with just ONE HOUR care services. Contact us today for a Free Consultation!